Contact

Welcome to Buy Organics Online.  

The best way to contact us is the green "leave a message" button located in bottom right of every page on the site.  This is logged into a ticket system which multiple staff regularly check and reply to promptly.

Overdue deliveries:

If your enquiry relates to an order that has been shipped and has not been received, please ensure you first log this directly with freight providers at either:

https://www.fastway.com.au/tools/track/online-enquiry

https://auspost.com.au/portal/#/register/missing_late_item

There is up to 48 hour response time from both couriers after parcel tracking numbers are first logged as being late, so please log any concerns immediately with providers above before contacting us.  Our staff are unable to provide any additional information until your tracking number has been logged via links above. The access we have is exactly the same that you see via your tracking numbers. All courier services will not provide any additional information to us or you until this ticket has been logged.

Discuss Late Delivery via phone:

Please contact:

Fastway Couriers via https://www.fastway.com.au/contact-us/

Australia Post via https://auspost.com.au/help-and-support/answers (bottom of page)

Our team are always willing to will follow up on any missing orders once this step above has been completed and the 48 hour window has expired.  Again there is nothing we can do, until this time has expired and investigated by the actual delivery company.

If you would prefer to call us, we endevour to answer all calls, but if we miss your call your best bet is to contact us via "leave a message" the green box in bottom right of the website for fastest reply.  The contact number is:

1300 360 023

Messages are checked every few days, so please contact us via "leave a message" the green box in bottom right of the website for fastest reply

Custom Orders:

We are able to process phone orders with credit card.

We can also create orders for you which can be finalised for bank transfer.

Please let us know via "leave a message" the green box in bottom right of the website

Buy Organics Online is part of E-Tailer World Pty Ltd

ABN: 64 421 617 241 

No Pickups:

Ordered shipped from Secure Storage facility in Carrum Downs VIC, 3201.  We are not able to organise pickups from here.