Shipping & Returns


We can ship to virtually any address in Australia.

When you place an order, we will estimate shipping costs based on your preferred delivery option. 

Please also note that the shipping rates for items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.


Shipping Costs are from:

Metro Australia Wide from $6.95

Non Metro Australia Wide (not remote) from $7.95

Remote is from $10.95

** For items over 22kg weight we are unable to ship with Aust Post.  These items will be shipped with couriers and are unable to be delivered to parcel lockers or PO boxes.


Free Shipping Policy

Whilst we DO NOT Offer free shipping - we do offer a $6.95 discount towards your shipping when you spend $99 or more on Products.  This is calculated in shopping cart and is the same amount that metro Melbourne customers pay for freight.  


Shipping Policy

We work towards 48 hour dispatch for all products.  Due to the high volume of daily transactions received, many items sold via discount or on sale will be dispatched as received from our suppliers.  

We currently order as often as daily from from four of Australia’s major organic distributors and manufacturers. Due to interstate locations of some of these suppliers it takes up to 2-3 business days to receive some items, so please be patient with your order.  The maximum anticipated dispatch period for discounted items will be 5 business days from order to dispatch.  This is the offset in supplying the 10,000+ lines on our site, at the cheapest rates in Australia from numerous suppliers.

We understand that some items are urgently required for trips away or as gifts.  Please flag any deadlines in comments section of your order so we are aware of time sensitive deliveries.

Shipping Carriers

We currently use Australia Post & direct some deliveries with Fastway Couriers & Sendle.

Australia Post services are NOT covered by any insurance and any damage or loss of parcel after it has been scanned as have left Buy Organics Online is solely at buyers risk.  By purchasing with Buy Organics Online, the buyer accepts Buy Organics Online are not liable for any refunds or reimbursements for damage or loss from using Australia Post services.

Please note that all staff and contractors from Australia Post are not supplied with mobile phones and as such, WILL NOT phone you before delivering parcel.  Please do not ask, as will not happen.

Fastway Couriers do provide $1500 insurance as part of courier service.  Fastway deliveries are best suited to the following types of customers:

  • Addresses that are attended during business hours
  • Authority to leave instructions where somewhere safe is nominated.

Fastway Couriers do NOT provide calling cards.  All information relating to delivery is updated via tracking number that is emailed after order is dispatched.  If you requested a signature on delivery and were not present for delivery you will need to complete a re-delivery request with Fastway via the following link:

Please use your tracking number provided. We recommend not selecting next day delivery, as often parcels are not transferred to driver from depot in time for next run.  To get a better idea of when deliveries take place, refer to 

Delivery of orders:

Whilst Buy Organics Online does monitor order progression, we will not phone or email customers in advance to notify them when deliveries are scheduled to be made.  If delivery is delayed, please lodge an enquiry with Australia Post or Fastway via the following links:

Australia Post:


After lodging, please contact us to assist in following up.

Shipping Offers

Buy Organics Online may offer shipping discounts from time to time.  Specifics of any offers will be included here as a reference.

Authority to leave:

Customers can opt to provide delivery instructions in such case when unlikely to be home.  In these instances, Buy Organics Online may override chosen carrier and send via carrier we believe will deliver package most reliably, based on our experience to your location.  If we opt to send via more expensive or cheaper method there will be no adjustment to postage prices paid.  

Authority to Leave Terms & Conditions 

By selecting "Authority to Leave" during the checkout page (or if you selected this option over the telephone with our Customer Service Center), the delivery company will leave your parcel at your unattended premises in accordance with your instructions.

You (the customer) agree that the parcel is deemed received when left at your premises - as per details listed on tracking numbers.

Buy Organics Online and its courier service providers associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Buy Organics Online from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

Postage Costs:

Postage Costs are all automatically calculated via website.  Most prices are subsidised.  If you believe the rate you have been charged is wrong please email 

Heat sensitive items:

We do NOT provide refrigerated courier services.  Whilst every effort will be taken to protect goods, we do not offer dry ice or other frozen packaging as part of packing products.  All standard deliveries are made by road express; meaning package will be sitting in interstate trucks, warehouses and delivery vans that shield direct sunlight on package but do little to reduce temperatures.  We would suggest considering EXPRESS post quote to minimise the exposure to high temperatures.  Items such as chocolates, truffles and chocolate biscuits are a risky products to send throughout warmer months.

We will accept NO responsibility for any items effected by heat during transport and they are solely sent at the buyers risk.

Risk & Title

Buy Organics Online will retain title to the goods you order until you have made payment in full for the goods.  All the risk in the goods will pass to the buyer upon the delivery of the goods to, or collection of the goods by a postal or courier service.  If you would like to obtain insurance please use Fastway as the provider who will cover up to $1500 as part of standard delivery.  Insurance is not valid for any purchases send with Australia Post or with any orders left with Authority to leave as chosen by the customer.  

Returns Policy

We do not accept returns and issue refunds unless a result of error from our end or product defect.  

Once an order has been submitted, the purchaser can request a refund, and Buy Organics Online will decide if an order can be refunded.  If we have ordered, received, packaged or paid for the items that were requested by the buyer, we may decide not to allow refunds.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Unclaimed deliveries:

If a parcel is not collected from Australia Post collection point within the 2-4 working days allowed and is returned to us as unclaimed a $10 charge will apply.  This is the cost we incur for your returned parcel.  If you would like us to resend the parcel, this $10 fee + new shipping cost will be applicable.  If you prefer a refund, we will refund the cost of products less return costs & less original shipping costs. 


Processing Refunds:

Refunds will be processed either by;

  • Refunding to credit card used for purchase
  • Refunding paypal transactions
  • EFT to nominated Bank Accounts.

Please note: Any requests for bank cheque or money orders, will be processed on weekly basis inline with post office & bank visits and have fees associated to be passed on and deducted from any refund amounts.

Also note that we are unable to refund to credit cards if purchases were made by alternative methods.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Buy Organics Online reserves the right to cancel any transaction which may be as the result of incorrectly listed price or shipping price.

Please note these terms and conditions are subject to change at any time.